ORDER NOTICE
Shipping: COVID-19 UPDATE – DUE TO THE COVID-19 VIRUS –
Delays can be expected from 5 – 15 days
in addition to the times listed below. Thank you for your understanding.
1.We guarantee to ship goods out within 24-72 hour after payment confirmation except holiday.
2.Shipped items can be expected to arrive within 15- 30 Business Days.
We offer “FREE SHIPPING” on most items.
Items marked with – “FREE FAST SHIPPING”
in “Description” can be expected to arrive within 3-11 Business Days After Processing.
“FREE FAST SHIPPING” to Continental U.S.
Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box
3.If you haven’t received the item after 30 days, please feel free to contact us. We will make all our effort to resolve the problem.
Warranty:
1.All items have 1 year guarantee. If your purchase does not meet merchantable quality, fitness for purpose or match the description, We can make sure your issues are resolved .
2.For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment.
3.For defective or faulty products,please take photos or videos,we would resend or refund after confirmation.
RETURN & REFUND
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from Music2121 Portal. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
ABOUT GUARANTEE
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. You agree to all of the above-listed policies upon ordering on Music2121 Portal!
ABOUT FEEDBACK
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
